{"id":9392,"date":"2025-09-10T14:51:29","date_gmt":"2025-09-10T12:51:29","guid":{"rendered":"https:\/\/megabelzyce.pl\/service\/"},"modified":"2025-09-16T15:07:29","modified_gmt":"2025-09-16T13:07:29","slug":"service","status":"publish","type":"page","link":"https:\/\/megabelzyce.pl\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row fullwidth=&#8221;true&#8221;][vc_column][mk_padding_divider size=&#8221;35&#8243;][vc_row_inner is_fullwidth_content=&#8221;false&#8221;][vc_column_inner][mk_fancy_title color=&#8221;#000000&#8243; size=&#8221;36&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;36&#8243; size_tablet=&#8221;32&#8243; size_phone=&#8221;28&#8243; font_weight=&#8221;bold&#8221; txt_transform=&#8221;uppercase&#8221; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]SERVICE[\/mk_fancy_title][vc_separator color=&#8221;custom&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e4651e&#8221;][mk_fancy_title color=&#8221;#000000&#8243; size=&#8221;22&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;22&#8243; size_tablet=&#8221;20&#8243; size_phone=&#8221;18&#8243; font_weight=&#8221;400&#8243; txt_transform=&#8221;none&#8221; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]\n<p style=\"text-align: center;\"><strong>Do you need service support or spare parts?<\/strong><\/p>\n<p style=\"text-align: center;\">Use our request form to quickly and conveniently provide us with information about your device, and our team will contact you to determine the best way to assist you.<\/p>\n[\/mk_fancy_title][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;35&#8243;][vc_row_inner is_fullwidth_content=&#8221;false&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][mk_fancy_title color=&#8221;#2a593a&#8221; size=&#8221;24&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;24&#8243; size_tablet=&#8221;22&#8243; size_phone=&#8221;20&#8243; font_weight=&#8221;600&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; animation=&#8221;right-to-left&#8221;]MEGA SERVICE \u2013 Your technical support[\/mk_fancy_title][mk_custom_list style=&#8221;mk-icon-angle-double-right&#8221; animation=&#8221;right-to-left&#8221;]<strong>Our customers know that reliability is key in the food industry.<\/strong><br \/>\nThat is why we offer comprehensive service support to ensure that MEGA machines always operate at the highest level.<\/p>\n<p><strong>What do we offer as part of our service?<\/strong><\/p>\n<ul>\n<li><strong>Full technical support<\/strong> \u2013 from mechanics to automation, always with a team of MEGA specialists<\/li>\n<li><strong>Regular inspections and diagnostics<\/strong> \u2013 to minimize the risk of breakdowns and unplanned downtime<\/li>\n<li><strong>Modernizations and improvements<\/strong> \u2013 adapting machines to new requirements and production challenges<\/li>\n<li><strong>Spare parts<\/strong> \u2013 standard originals available immediately, and dedicated components manufactured by MEGA to order<\/li>\n<li><strong>Remote service support <\/strong>\u2013 quick contact with the automation department and ongoing assistance from our experts<\/li>\n<li><strong>Technical consulting and archiving<\/strong> \u2013 complete documentation and work history of your machines in one place<\/li>\n<\/ul>\n[\/mk_custom_list][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_image src=&#8221;https:\/\/megabelzyce.pl\/wp-content\/uploads\/2025\/09\/mega-serwis-1b.jpg&#8221; image_size=&#8221;full&#8221; margin_bottom=&#8221;25&#8243; animation=&#8221;left-to-right&#8221;][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;45&#8243; visibility=&#8221;hidden-sm&#8221;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; equal_columns=&#8221;true&#8221; attached=&#8221;true&#8221; css=&#8221;.vc_custom_1757512031586{background-color: #24472f !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1757508372784{background-image: url(https:\/\/megabelzyce.pl\/wp-content\/uploads\/2025\/09\/mega-serwis-2b.jpg?id=9367) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1647962777111{background-image: url(https:\/\/megabelzyce.pl\/wp-content\/uploads\/2022\/03\/tlo-parallax-6.jpg?id=151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1647973392275{padding-right: 35px !important;padding-left: 45px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243;][mk_padding_divider size=&#8221;95&#8243;][mk_fancy_title color=&#8221;#ffffff&#8221; size=&#8221;36&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;36&#8243; size_tablet=&#8221;32&#8243; size_phone=&#8221;28&#8243; font_weight=&#8221;500&#8243; txt_transform=&#8221;none&#8221; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; animation=&#8221;right-to-left&#8221;]Why is it worth it?[\/mk_fancy_title][mk_custom_list icon_color=&#8221;#ffffff&#8221; align=&#8221;left&#8221;]\n<ul>\n<li><span style=\"color: #ffffff;\">Your production without downtime \u2013 quick response from our service team whenever you need it<\/span><\/li>\n<li><span style=\"color: #ffffff;\">Your machines work longer \u2013 we ensure their reliability and stable operation<\/span><\/li>\n<li><span style=\"color: #ffffff;\">Your line is more efficient \u2013 you gain smooth processes and better production results.<\/span><\/li>\n<\/ul>\n[\/mk_custom_list][mk_fancy_title color=&#8221;#ffffff&#8221; size=&#8221;36&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;36&#8243; size_tablet=&#8221;32&#8243; size_phone=&#8221;28&#8243; font_weight=&#8221;500&#8243; txt_transform=&#8221;none&#8221; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; animation=&#8221;right-to-left&#8221;]How to request service?[\/mk_fancy_title][mk_custom_list icon_color=&#8221;#ffffff&#8221; align=&#8221;left&#8221;]<span style=\"color: #ffffff;\">By filling out the request form (below).<\/span>[\/mk_custom_list][mk_padding_divider size=&#8221;85&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; parallax=&#8221;content-moving&#8221; parallax_speed_bg=&#8221;1.2&#8243; css=&#8221;.vc_custom_1757512038697{background-color: #f4f4f4 !important;}&#8221;][vc_column][mk_padding_divider size=&#8221;75&#8243;][vc_row_inner is_fullwidth_content=&#8221;false&#8221; animation=&#8221;bottom-to-top&#8221;][vc_column_inner][mk_fancy_title color=&#8221;#000000&#8243; size=&#8221;36&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;36&#8243; size_tablet=&#8221;32&#8243; size_phone=&#8221;28&#8243; font_weight=&#8221;600&#8243; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Frequently asked questions (FAQ)[\/mk_fancy_title][vc_separator color=&#8221;custom&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e4651e&#8221;][vc_column_text margin_bottom=&#8221;25&#8243; css=&#8221;.vc_custom_1757508987492{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\"> (FAQ)<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner is_fullwidth_content=&#8221;false&#8221; animation=&#8221;bottom-to-top&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_toggle title=&#8221;1. What turnaround times can I expect from the moment I submit a request?&#8221; style=&#8221;simple&#8221; color=&#8221;sandy_brown&#8221; css=&#8221;&#8221;]The response time depends on the type of request \u2013 in the case of remote support, we usually contact you within 24 hours, and in the case of a service technician visit, we set the date individually, usually within a few business days.[\/vc_toggle][vc_toggle title=&#8221;2. Does MEGA only provide service for its own machines?&#8221; style=&#8221;simple&#8221; color=&#8221;sandy_brown&#8221; css=&#8221;&#8221;]Yes, we specialize in MEGA devices, but in the case of integrated lines, we can also support solutions from other manufacturers.[\/vc_toggle][vc_toggle title=&#8221;Are service contracts available?&#8221; style=&#8221;simple&#8221; color=&#8221;sandy_brown&#8221; css=&#8221;&#8221;]Yes \u2013 for key customers, we offer service packages that include regular inspections and priority response times.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_toggle title=&#8221;4. Can I order spare parts without a service visit?&#8221; style=&#8221;simple&#8221; color=&#8221;sandy_brown&#8221; css=&#8221;&#8221;]Of course. Just send us the serial number of the device and a description of the parts you need, and our service department will prepare a quote and arrange shipping.[\/vc_toggle][vc_toggle title=&#8221;5. How can I report a malfunction outside of office hours?&#8221; style=&#8221;simple&#8221; color=&#8221;sandy_brown&#8221; css=&#8221;&#8221;]Below is an online report form \u2013 you can fill it out at any time. Reports are monitored and assigned to service technicians the next business day.[\/vc_toggle][vc_toggle title=&#8221;6. Can I add photos or files to my report?&#8221; style=&#8221;simple&#8221; color=&#8221;sandy_brown&#8221; css=&#8221;&#8221;]Yes, the service form allows you to send attachments, which helps us diagnose the problem faster.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;65&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=&#8221;75&#8243;][mk_fancy_title color=&#8221;#2a593a&#8221; size=&#8221;24&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;24&#8243; size_tablet=&#8221;22&#8243; size_phone=&#8221;20&#8243; font_weight=&#8221;600&#8243; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Service\/warranty request form[\/mk_fancy_title][vc_column_text]\u00a0[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9389-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"9389\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9392#wpcf7-f9389-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9389\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9389-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-9389  \"><div class=\"uacf7-row\"><div class=\"uacf7-col-6\"> \n<label> Company Name:\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"text-250\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-250\" \/><\/span> <\/label> \n<\/div><div class=\"uacf7-col-6\"> \n<label> Address: <span class=\"wpcf7-form-control-wrap\" data-name=\"text-251\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-251\" \/><\/span> <\/label> \n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-4\"> \n<label> Ful Name: <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label> \n<\/div><div class=\"uacf7-col-4\"> \n<label> E-mail:\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label> \n<\/div><div class=\"uacf7-col-4\"> \n<label> Phone: <span class=\"wpcf7-form-control-wrap\" data-name=\"tel-619\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-619\" \/><\/span> <\/label> \n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-12\"> \n Type of request (please mark as appropriate):<label><\/p><\/label> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-361\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"checkbox-361[]\" value=\"Failure report\" \/><span class=\"wpcf7-list-item-label\">Failure report<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"checkbox-361[]\" value=\"Request for spare parts\" \/><span class=\"wpcf7-list-item-label\">Request for spare parts<\/span><\/label><\/span><\/span><\/span> \n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-12\"> \n<label> Photographic documentation (required for request acceptance)<\/p>\nPlease attach:<\/p>\n- photos of the damaged parts,<\/br>\n- a photo of the machine nameplate.<\/p><\/label> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-460\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-460\" \/><\/span><\/p> <span class=\"wpcf7-form-control-wrap\" data-name=\"file-461\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-461\" \/><\/span><\/p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-462\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-462\" \/><\/span><\/p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-463\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-463\" \/><\/span> \n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-12\"> \n<label> Description - Description of the failure\/problem\/need: <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-12\"> \n<label> Notes: <span class=\"wpcf7-form-control-wrap\" data-name=\"uwagi\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"uwagi\"><\/textarea><\/span> <\/label>\n<h6>The basis for consideration of the application is a photo of the nameplate located on the machine.<\/h6>\n<\/div><\/div>\n\u00a0\n<h6><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-680\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-680\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to the processing of personal data sent via this form by MEGA S.A. for the purpose of processing a service request.<\/span><\/label><\/span><\/span><\/span><\/h6>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[mk_padding_divider size=&#8221;75&#8243;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row fullwidth=&#8221;true&#8221;][vc_column][mk_padding_divider size=&#8221;35&#8243;][vc_row_inner is_fullwidth_content=&#8221;false&#8221;][vc_column_inner][mk_fancy_title color=&#8221;#000000&#8243; size=&#8221;36&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;36&#8243; size_tablet=&#8221;32&#8243; size_phone=&#8221;28&#8243; font_weight=&#8221;bold&#8221; txt_transform=&#8221;uppercase&#8221; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]SERVICE[\/mk_fancy_title][vc_separator color=&#8221;custom&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; 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Use our request form to quickly and conveniently provide us with information about your device, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9392","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service - Mega Be\u0142\u017cyce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/megabelzyce.pl\/en\/service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service - Mega Be\u0142\u017cyce\" \/>\n<meta property=\"og:description\" content=\"[vc_row fullwidth=&#8221;true&#8221;][vc_column][mk_padding_divider size=&#8221;35&#8243;][vc_row_inner is_fullwidth_content=&#8221;false&#8221;][vc_column_inner][mk_fancy_title color=&#8221;#000000&#8243; size=&#8221;36&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;36&#8243; size_tablet=&#8221;32&#8243; size_phone=&#8221;28&#8243; font_weight=&#8221;bold&#8221; txt_transform=&#8221;uppercase&#8221; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]SERVICE[\/mk_fancy_title][vc_separator color=&#8221;custom&#8221; border_width=&#8221;5&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e4651e&#8221;][mk_fancy_title color=&#8221;#000000&#8243; size=&#8221;22&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;22&#8243; size_tablet=&#8221;20&#8243; size_phone=&#8221;18&#8243; font_weight=&#8221;400&#8243; txt_transform=&#8221;none&#8221; margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;] Do you need service support or spare parts? 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