{"id":9401,"date":"2025-09-10T14:51:29","date_gmt":"2025-09-10T12:51:29","guid":{"rendered":"https:\/\/megabelzyce.pl\/servicio\/"},"modified":"2025-09-16T15:46:45","modified_gmt":"2025-09-16T13:46:45","slug":"servicio","status":"publish","type":"page","link":"https:\/\/megabelzyce.pl\/es\/servicio\/","title":{"rendered":"Servicio"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row fullwidth=\u00bbtrue\u00bb][vc_column][mk_padding_divider size=\u00bb35&#8243;][vc_row_inner is_fullwidth_content=\u00bbfalse\u00bb][vc_column_inner][mk_fancy_title color=\u00bb#000000&#8243; size=\u00bb36&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb36&#8243; size_tablet=\u00bb32&#8243; size_phone=\u00bb28&#8243; font_weight=\u00bbbold\u00bb txt_transform=\u00bbuppercase\u00bb margin_top=\u00bb10&#8243; margin_bottom=\u00bb10&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]SERVICIO[\/mk_fancy_title][vc_separator color=\u00bbcustom\u00bb border_width=\u00bb5&#8243; el_width=\u00bb10&#8243; accent_color=\u00bb#e4651e\u00bb][mk_fancy_title color=\u00bb#000000&#8243; size=\u00bb22&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb22&#8243; size_tablet=\u00bb20&#8243; size_phone=\u00bb18&#8243; font_weight=\u00bb400&#8243; txt_transform=\u00bbnone\u00bb margin_top=\u00bb10&#8243; margin_bottom=\u00bb10&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]\n<p style=\"text-align: center;\"><strong>Necesita asistencia t\u00e9cnica o piezas de repuesto?<\/strong><\/p>\n<p style=\"text-align: center;\">Utilice nuestro formulario de solicitud: nos enviar\u00e1 la informaci\u00f3n sobre el dispositivo de forma r\u00e1pida y c\u00f3moda, y nuestro equipo se pondr\u00e1 en contacto con usted para determinar la mejor forma de ayudarle.<\/p>\n[\/mk_fancy_title][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00bb35&#8243;][vc_row_inner is_fullwidth_content=\u00bbfalse\u00bb][vc_column_inner width=\u00bb1\/2&#8243;][mk_fancy_title color=\u00bb#2a593a\u00bb size=\u00bb24&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb24&#8243; size_tablet=\u00bb22&#8243; size_phone=\u00bb20&#8243; font_weight=\u00bb600&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb animation=\u00bbright-to-left\u00bb]SERVICIO MEGA: su asistencia t\u00e9cnica[\/mk_fancy_title][mk_custom_list style=\u00bbmk-icon-angle-double-right\u00bb animation=\u00bbright-to-left\u00bb]<strong>Nuestros clientes saben que la fiabilidad es clave en la industria alimentaria.<br \/>\n<\/strong>Por eso ofrecemos un servicio t\u00e9cnico integral para que las m\u00e1quinas MEGA funcionen siempre al m\u00e1ximo nivel.<\/p>\n<p><strong>Qu\u00e9 ofrecemos como parte de nuestro servicio?<\/strong><\/p>\n<ul>\n<li><strong>Asistencia t\u00e9cnica completa:<\/strong> desde mec\u00e1nica hasta automatizaci\u00f3n, siempre con el equipo de especialistas de MEGA.<\/li>\n<li><strong>Revisiones y diagn\u00f3sticos peri\u00f3dicos: <\/strong>para minimizar el riesgo de aver\u00edas y paradas no planificadas.<\/li>\n<li><strong>Modernizaciones y mejoras: <\/strong>adaptaci\u00f3n de las m\u00e1quinas a los nuevos requisitos y retos de producci\u00f3n.<\/li>\n<li><strong>Piezas de repuesto:<\/strong> originales est\u00e1ndar disponibles de inmediato y componentes espec\u00edficos fabricados por MEGA bajo pedido.<\/li>\n<li><strong>Asistencia t\u00e9cnica remota:<\/strong> contacto r\u00e1pido con el departamento de automatizaci\u00f3n y ayuda continua de nuestros expertos.<\/li>\n<li><strong>Asesoramiento t\u00e9cnico y archivo: <\/strong>documentaci\u00f3n completa e historial de trabajo de sus m\u00e1quinas en un solo lugar.<\/li>\n<\/ul>\n[\/mk_custom_list][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][mk_image src=\u00bbhttps:\/\/megabelzyce.pl\/wp-content\/uploads\/2025\/09\/mega-serwis-1b.jpg\u00bb image_size=\u00bbfull\u00bb margin_bottom=\u00bb25&#8243; animation=\u00bbleft-to-right\u00bb][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00bb45&#8243; visibility=\u00bbhidden-sm\u00bb][\/vc_column][\/vc_row][vc_row fullwidth=\u00bbtrue\u00bb equal_columns=\u00bbtrue\u00bb attached=\u00bbtrue\u00bb css=\u00bb.vc_custom_1757512031586{background-color: #24472f !important;}\u00bb][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1757508372784{background-image: url(https:\/\/megabelzyce.pl\/wp-content\/uploads\/2025\/09\/mega-serwis-2b.jpg?id=9367) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][\/vc_column][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1647962777111{background-image: url(https:\/\/megabelzyce.pl\/wp-content\/uploads\/2022\/03\/tlo-parallax-6.jpg?id=151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][vc_row_inner css=\u00bb.vc_custom_1647973392275{padding-right: 35px !important;padding-left: 45px !important;}\u00bb][vc_column_inner width=\u00bb2\/3&#8243;][mk_padding_divider size=\u00bb95&#8243;][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb36&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb36&#8243; size_tablet=\u00bb32&#8243; size_phone=\u00bb28&#8243; font_weight=\u00bb500&#8243; txt_transform=\u00bbnone\u00bb margin_top=\u00bb10&#8243; margin_bottom=\u00bb10&#8243; font_family=\u00bbnone\u00bb animation=\u00bbright-to-left\u00bb]Por qu\u00e9 vale la pena?[\/mk_fancy_title][mk_custom_list icon_color=\u00bb#ffffff\u00bb align=\u00bbleft\u00bb]\n<ul>\n<li><span style=\"color: #ffffff;\">Su producci\u00f3n sin interrupciones: respuesta r\u00e1pida de nuestro servicio t\u00e9cnico cuando lo necesite.<\/span><\/li>\n<li><span style=\"color: #ffffff;\">Sus m\u00e1quinas funcionan m\u00e1s tiempo: nos preocupamos por su fiabilidad y estabilidad de funcionamiento.<\/span><\/li>\n<li><span style=\"color: #ffffff;\">Su l\u00ednea es m\u00e1s eficiente: gana en fluidez de procesos y mejores resultados de producci\u00f3n.<\/span><\/li>\n<\/ul>\n[\/mk_custom_list][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb36&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb36&#8243; size_tablet=\u00bb32&#8243; size_phone=\u00bb28&#8243; font_weight=\u00bb500&#8243; txt_transform=\u00bbnone\u00bb margin_top=\u00bb10&#8243; margin_bottom=\u00bb10&#8243; font_family=\u00bbnone\u00bb animation=\u00bbright-to-left\u00bb]C\u00f3mo solicitar el servicio t\u00e9cnico?[\/mk_fancy_title][mk_custom_list icon_color=\u00bb#ffffff\u00bb align=\u00bbleft\u00bb]<span style=\"color: #ffffff;\">Rellene el formulario de solicitud (a continuaci\u00f3n).<\/span>[\/mk_custom_list][mk_padding_divider size=\u00bb85&#8243;][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row fullwidth=\u00bbtrue\u00bb parallax=\u00bbcontent-moving\u00bb parallax_speed_bg=\u00bb1.2&#8243; css=\u00bb.vc_custom_1757512038697{background-color: #f4f4f4 !important;}\u00bb][vc_column][mk_padding_divider size=\u00bb75&#8243;][vc_row_inner is_fullwidth_content=\u00bbfalse\u00bb animation=\u00bbbottom-to-top\u00bb][vc_column_inner][mk_fancy_title color=\u00bb#000000&#8243; size=\u00bb36&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb36&#8243; size_tablet=\u00bb32&#8243; size_phone=\u00bb28&#8243; font_weight=\u00bb600&#8243; margin_top=\u00bb10&#8243; margin_bottom=\u00bb10&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]Preguntas frecuentes[\/mk_fancy_title][vc_separator color=\u00bbcustom\u00bb border_width=\u00bb5&#8243; el_width=\u00bb10&#8243; accent_color=\u00bb#e4651e\u00bb][vc_column_text margin_bottom=\u00bb25&#8243; css=\u00bb.vc_custom_1757508987492{margin-bottom: 0px !important;}\u00bb]\n<p style=\"text-align: center;\">(FAQ)<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner is_fullwidth_content=\u00bbfalse\u00bb animation=\u00bbbottom-to-top\u00bb][vc_column_inner width=\u00bb1\/2&#8243;][vc_toggle title=\u00bb1. Cu\u00e1les son los plazos de ejecuci\u00f3n desde el momento de la solicitud?\u00bb style=\u00bbsimple\u00bb color=\u00bbsandy_brown\u00bb css=\u00bb\u00bb]El tiempo de respuesta depende del tipo de solicitud: en el caso de la asistencia remota, normalmente nos ponemos en contacto en un plazo de 24 horas, y en el caso de la visita de un t\u00e9cnico, acordamos una fecha individualmente, normalmente en unos pocos d\u00edas laborables.[\/vc_toggle][vc_toggle title=\u00bb2. MEGA solo presta servicio t\u00e9cnico para sus m\u00e1quinas?\u00bb style=\u00bbsimple\u00bb color=\u00bbsandy_brown\u00bb css=\u00bb\u00bb]S\u00ed, nos especializamos en dispositivos MEGA, pero en el caso de l\u00edneas integradas tambi\u00e9n podemos dar soporte a soluciones de otros fabricantes.[\/vc_toggle][vc_toggle title=\u00bb3. Hay contratos de servicio t\u00e9cnico disponibles?\u00bb style=\u00bbsimple\u00bb color=\u00bbsandy_brown\u00bb css=\u00bb\u00bb]S\u00ed, para clientes clave ofrecemos paquetes de servicio t\u00e9cnico que incluyen revisiones peri\u00f3dicas y tiempo de respuesta prioritario.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_toggle title=\u00bb4. Puedo pedir piezas de repuesto sin que venga el servicio t\u00e9cnico?\u00bb style=\u00bbsimple\u00bb color=\u00bbsandy_brown\u00bb css=\u00bb\u00bb]Por supuesto. Solo tiene que enviarnos el n\u00famero de serie del equipo y una descripci\u00f3n de las piezas que necesita, y nuestro departamento de servicio t\u00e9cnico le preparar\u00e1 un presupuesto y se encargar\u00e1 del env\u00edo.[\/vc_toggle][vc_toggle title=\u00bb5. C\u00f3mo puedo informar de una aver\u00eda fuera del horario de oficina?\u00bb style=\u00bbsimple\u00bb color=\u00bbsandy_brown\u00bb css=\u00bb\u00bb]A continuaci\u00f3n encontrar\u00e1 un formulario de solicitud en l\u00ednea que puede rellenar en cualquier momento. Las solicitudes se supervisan y se asignan a los t\u00e9cnicos al siguiente d\u00eda laborable.[\/vc_toggle][vc_toggle title=\u00bb6. Puedo a\u00f1adir fotos o archivos a la solicitud?\u00bb style=\u00bbsimple\u00bb color=\u00bbsandy_brown\u00bb css=\u00bb\u00bb]S\u00ed, el formulario de servicio t\u00e9cnico permite enviar archivos adjuntos, lo que nos ayuda a diagnosticar el problema m\u00e1s r\u00e1pidamente.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00bb65&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=\u00bb75&#8243;][mk_fancy_title color=\u00bb#2a593a\u00bb size=\u00bb24&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb24&#8243; size_tablet=\u00bb22&#8243; size_phone=\u00bb20&#8243; font_weight=\u00bb600&#8243; margin_top=\u00bb10&#8243; margin_bottom=\u00bb10&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]Formulario de solicitud de servicio t\u00e9cnico\/garant\u00eda[\/mk_fancy_title][vc_column_text]\u00a0[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9390-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"9390\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/9401#wpcf7-f9390-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9390\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9390-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-9390  \"><div class=\"uacf7-row\"><div class=\"uacf7-col-6\"> \n<label> Nombre de la empresa:\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"text-250\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-250\" \/><\/span> <\/label> \n<\/div><div class=\"uacf7-col-6\"> \n<label> Direcci\u00f3n: <span class=\"wpcf7-form-control-wrap\" data-name=\"text-251\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-251\" \/><\/span> <\/label> \n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-4\"> \n<label> Nombre y apellidos: <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label> \n<\/div><div class=\"uacf7-col-4\"> \n<label> E-mail:\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label> \n<\/div><div class=\"uacf7-col-4\"> \n<label> N\u00famero de tel\u00e9fono: <span class=\"wpcf7-form-control-wrap\" data-name=\"tel-619\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-619\" \/><\/span> <\/label> \n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-12\"> \n Tipo de solicitud (marque la opci\u00f3n correspondiente):<label><\/p><\/label> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-361\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"checkbox-361[]\" value=\"Notificaci\u00f3n de aver\u00edas\" \/><span class=\"wpcf7-list-item-label\">Notificaci\u00f3n de aver\u00edas<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"checkbox-361[]\" value=\"Necesidad de piezas de repuesto\" \/><span class=\"wpcf7-list-item-label\">Necesidad de piezas de repuesto<\/span><\/label><\/span><\/span><\/span> \n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-12\"> \n<label> Documentaci\u00f3n fotogr\u00e1fica (necesaria para la admisi\u00f3n de la solicitud)<\/p>\nPor favor, adjunte:<\/p>\n- fotos de las piezas da\u00f1adas,<\/br>\n- fotos de la placa de caracter\u00edsticas del dispositivo.<\/p><\/label> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-460\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-460\" \/><\/span><\/p> <span class=\"wpcf7-form-control-wrap\" data-name=\"file-461\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-461\" \/><\/span><\/p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-462\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-462\" \/><\/span><\/p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-463\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-463\" \/><\/span> \n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-12\"> \n<label> Descripci\u00f3n de la solicitud - Descripci\u00f3n del fallo\/problema\/necesidad: <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/div><\/div>\n\u00a0\n<div class=\"uacf7-row\"><div class=\"uacf7-col-12\"> \n<label> Notas: <span class=\"wpcf7-form-control-wrap\" data-name=\"uwagi\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"uwagi\"><\/textarea><\/span> <\/label>\n<h6>La base para la tramitaci\u00f3n de la solicitud es la fotograf\u00eda de la placa de caracter\u00edsticas situada en la m\u00e1quina.<\/h6>\n<\/div><\/div>\n\u00a0\n<h6><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-680\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-680\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Doy mi consentimiento para que MEGA S.A. procese los datos personales enviados a trav\u00e9s de este formulario con el fin de tramitar la solicitud de servicio t\u00e9cnico.<\/span><\/label><\/span><\/span><\/span><\/h6>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[mk_padding_divider size=\u00bb75&#8243;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row fullwidth=\u00bbtrue\u00bb][vc_column][mk_padding_divider size=\u00bb35&#8243;][vc_row_inner is_fullwidth_content=\u00bbfalse\u00bb][vc_column_inner][mk_fancy_title color=\u00bb#000000&#8243; size=\u00bb36&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb36&#8243; size_tablet=\u00bb32&#8243; size_phone=\u00bb28&#8243; font_weight=\u00bbbold\u00bb txt_transform=\u00bbuppercase\u00bb margin_top=\u00bb10&#8243; margin_bottom=\u00bb10&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]SERVICIO[\/mk_fancy_title][vc_separator color=\u00bbcustom\u00bb border_width=\u00bb5&#8243; el_width=\u00bb10&#8243; accent_color=\u00bb#e4651e\u00bb][mk_fancy_title color=\u00bb#000000&#8243; size=\u00bb22&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb22&#8243; size_tablet=\u00bb20&#8243; size_phone=\u00bb18&#8243; font_weight=\u00bb400&#8243; txt_transform=\u00bbnone\u00bb margin_top=\u00bb10&#8243; margin_bottom=\u00bb10&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb] Necesita asistencia t\u00e9cnica o piezas de repuesto? 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