SERVICE
Do you need service support or spare parts?
Use our request form to quickly and conveniently provide us with information about your device, and our team will contact you to determine the best way to assist you.
MEGA SERVICE – Your technical support
Our customers know that reliability is key in the food industry.
That is why we offer comprehensive service support to ensure that MEGA machines always operate at the highest level.
What do we offer as part of our service?
- Full technical support – from mechanics to automation, always with a team of MEGA specialists
- Regular inspections and diagnostics – to minimize the risk of breakdowns and unplanned downtime
- Modernizations and improvements – adapting machines to new requirements and production challenges
- Spare parts – standard originals available immediately, and dedicated components manufactured by MEGA to order
- Remote service support – quick contact with the automation department and ongoing assistance from our experts
- Technical consulting and archiving – complete documentation and work history of your machines in one place
Why is it worth it?
- Your production without downtime – quick response from our service team whenever you need it
- Your machines work longer – we ensure their reliability and stable operation
- Your line is more efficient – you gain smooth processes and better production results.
How to request service?
By filling out the request form (below).
Frequently asked questions (FAQ)
(FAQ)
1. What turnaround times can I expect from the moment I submit a request?
The response time depends on the type of request – in the case of remote support, we usually contact you within 24 hours, and in the case of a service technician visit, we set the date individually, usually within a few business days.
2. Does MEGA only provide service for its own machines?
Yes, we specialize in MEGA devices, but in the case of integrated lines, we can also support solutions from other manufacturers.
Are service contracts available?
Yes – for key customers, we offer service packages that include regular inspections and priority response times.
4. Can I order spare parts without a service visit?
Of course. Just send us the serial number of the device and a description of the parts you need, and our service department will prepare a quote and arrange shipping.
5. How can I report a malfunction outside of office hours?
Below is an online report form – you can fill it out at any time. Reports are monitored and assigned to service technicians the next business day.
6. Can I add photos or files to my report?
Yes, the service form allows you to send attachments, which helps us diagnose the problem faster.
Service/warranty request form
